USER MANAGEMENT

A project champion is a good choice. But it’s not enough. Your champion probably doesn’t have the time or expertise to really push the project forward.

Maybe they’ll bring in IT support. They’ll have the expertise but not necessarily the context and experience to talk to your marketers and agencies in their own language.

Our team offer the best of both worlds. We’ve got the expertise to train and support your users. We’re available 24 hours a day for ongoing global support. And we’ll work with your people going forward to understand their needs and find out how everything’s going.

After uncovering your needs, we can provide engaging tools to help you get the best of people. Training modules, interactive training materials, user adoption surveys, UX feedback, user acceptance testing – whatever it takes.

Team in a good place? Great, we can keep things ticking along nicely with our ongoing support options: 

  • Account registration and management
  • General user query support
  • Dedicated DAM librarian support (brand by brand)
  • Liaising with technical teams for troubleshooting system incidents reported by users

SmartBrand is already designed to be highly intuitive to use, but since we’re working with non-technical people who are often non-native English speakers, the support that ICP gives our community is extremely important”

Stephen McKillop, Diageo, Global DAM Lead