Digital Asset Specialist

Description

ICP is a worldwide leader in Content Operations, offering Solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna.

Widely recognized for our deep subject matter expertise and experience across a wide range of industries, we elevate and enhance our clients’ content lifecycle technologies and business processes to orchestrate the frictionless flow of content across Marketing and Commerce ecosystems.

We offer integrated Solutions that leverage our expertise in Content Operations across Digital Asset Management, Digital Commerce, and Creative Operations. By unlocking business value through Strategy and Consulting, and maximizing its potential through Content Services and Production, we deliver the best possible experience for our clients, their partners, and customers.

Key Responsibilities

“BIG PICTURE” RESPONSIBILITIES:
• Build a good understanding of clients’ business issues, industry, competitors, and brands
• Build rapport and trust with others and all levels within ICP
• Work with team members to generate new ideas and evolve and enhance existing programs
• Work with team members to problem solve and consult with account leadership as required
KEY RESPONSIBILITIES:
• Deliver system and user training
• Raise incident tickets to technical support
• Promote best practices and the DAM platform across all user groups
• Escalate issues or questions to appropriate team member for resolution
• Entry, tagging and quality assurance of incoming assets for global distribution platforms
• Audit files and metadata entries for completion and proper organization
• Follow operational procedures to complete tasks in a timely manner
• Respond and investigates end user inquiries and requests
• Support in providing reporting to stakeholders on platform usage metrics and KPIs
• Maintain a good understanding of the client's Brands to support business and agency users in maximizing DAM adoption.
• Acts as the first escalation point for business and agency users, assisting with DAM navigation and guiding users through standard procedures.
• Validates external user access requests and needs with Mars Sponsors before approving user set-up.

Key Experience & Skills

KEY SKILLS:
• Rigorous attention to detail when performing process-oriented tasks
• Solid verbal and written communication
• Strong Microsoft Office skills, particularly with large data sets in Excel
• Good understanding of media channels and file formats used by the client
• The ability to multi-task with an interest in all aspects of the role
• Able to work both independently and as a part of a world-class team
• Media and technology agnostic, while displaying an affinity and passion for the industry
• Ability to follow a structured process while being flexible when circumstances require change and adaptation
• Able to work both independently and as a part of a world class team

KEY ATTRIBUTES:
• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
• Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.