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diagnose
Understand the personas, motivations and objectives of your user community and determine where and how those needs are not currently being met by the process or technology deployed.
Services: Maturity Assessment, Persona Definition, Gap Analysis.
design
Design the people, process, technology or data enhancements intended to address areas of concern or opportunity to drive user adoption and satisfaction
Services: Governance Design, Business Process Design, Technology Use Cases, Technology Requirements, Operational Model Design, Change Management/Adoption Strategy.
deploy
Execute on or deploy the designed enhancements into your business, leveraging best-in-class change management to embed technology or behavioural changes throughout the organisation.
Services: Change Management Execution, Governance Implementation, Business Process Implementation, Managed Content Services, Application Configuration.
Measure
Continuously measure the impact and success of the deployed initiatives, iterating and improving technology and processes as additional needs are identified.
Services: Managed Content Services
